Return & Refund Policy
Effective Date: August 13, 2026
At Intellicrux, we aim to provide clear information about our return and refund process. Please review this policy before submitting a return request.
1. Return Period
Eligible items may be returned within 30 days of the delivery date. Return requests submitted after this period may not be accepted.
2. Return Eligibility
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Be returned with its original packaging, where applicable.
- Include original tags, accessories, or other materials supplied with the product.
- Be accompanied by the order number or other valid proof of purchase.
Products that do not meet the applicable return requirements may be refused.
3. Items Not Eligible for Return
The following items are generally not eligible for return:
- Personalized or custom-made products.
- Items clearly identified as final sale.
- Products that have been used or altered after delivery.
- Products damaged after delivery due to customer handling.
- Items returned without the required information or materials.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
4. Return Shipping Costs
If you return an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.
If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the situation and provide appropriate instructions.
5. How to Request a Return
To request a return:
Step 1: Email us at support@intellicrux.store and provide your order number and reason for the return.
Step 2: If the item is damaged, defective, or incorrect, provide clear photographs showing the issue when requested.
Step 3: Wait for our customer support team to review your request.
Step 4: If the return is approved, we will provide the applicable return instructions.
Please do not send a return to our business address unless our customer support team has instructed you to do so.
6. Return Inspection
Once we receive the returned product, it may be inspected to determine whether it meets the conditions outlined in this policy.
A return that does not satisfy the applicable requirements may not qualify for a refund.
7. Refunds
After an eligible returned item has been received and approved, the refund will be issued to the original payment method, where applicable.
8. Refund Processing Time
Approved refunds are generally processed within 10 business days after the returned item has been received and approved.
The time required for the refund to appear in your account may also depend on your bank or payment provider.
9. Exchanges
Intellicrux does not offer direct exchanges.
If you want a different product, color, or style, you may return the original eligible item according to this policy and then place a new order for the product you want.
The new order is processed separately and is subject to the applicable product availability and pricing at the time of purchase.
10. Damaged or Defective Items
If an item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
Please provide your order number and photographs or other relevant information when requested so we can review the issue.
11. Incorrect Items
If you receive an item that does not match the product you ordered, contact us before returning it. We will review your order information and provide instructions based on the circumstances.
12. Customer Responsibilities
Customers are responsible for:
- Submitting a return request within the 30-day return period.
- Providing accurate order information.
- Returning eligible products in the required condition.
- Packaging the returned item appropriately.
- Paying applicable return shipping costs when the return is due to a change of mind or ordering error.
- Following the return instructions provided by our support team.
13. Proof of Purchase
An order number or other reasonable proof of purchase may be required to process a return request.
14. Refund Limitations
A refund may not be approved if the returned product does not meet the applicable return requirements or falls within a non-returnable category.
15. Changes to This Policy
Intellicrux may update this Return & Refund Policy when necessary. Any updated version will be published on this page with the applicable effective date.
16. Contact Us
For questions about returns, refunds, or the status of a return request, please contact us:
Email: support@intellicrux.store
Phone: +1 (639) 999-9741
17. Business Information
Business Name: Intellicrux
Business Email: support@intellicrux.store
Business Phone: +1 (639) 999-9741
Business Address: A-4525 Green Apple Dr, Regina, Saskatchewan S4V 3H4, Canada