Shipping Policy

Effective Date: August 13, 2026

At Intellicrux, we aim to provide clear information about order processing, shipping, and estimated delivery times. This Shipping Policy explains how orders are handled and delivered within Canada.

1. Shipping Destination

Intellicrux currently ships orders within Canada. Orders are delivered to eligible Canadian addresses serviced by our shipping carriers.

2. Free Shipping

We offer Free Standard Shipping on orders shipped within Canada. Any applicable shipping information will be presented during the checkout process.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.

Processing includes reviewing the order, preparing the items, and arranging the shipment.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM.

Orders placed after 5:00 PM will be processed on the next business day. Orders placed on weekends or public holidays will also begin processing on the next available business day.

5. Transit Time

After an order has been processed and dispatched, the estimated transit time is 5–6 business days.

Transit time is an estimate and may vary depending on the delivery address, carrier operations, weather, holidays, and other circumstances.

6. Total Estimated Delivery Time

The estimated total delivery timeframe is 6–9 business days, including both order processing and transit time.

These timeframes are estimates rather than guaranteed delivery dates.

7. Order Confirmation

After placing an order, customers will receive an order confirmation with the available order details. Please review this information and contact us promptly if any information appears to be incorrect.

8. Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

9. Order Tracking

Where tracking is available, the shipping confirmation will include tracking information. Tracking updates may take some time to appear after the carrier receives and scans the shipment.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your address carefully before completing your purchase. Intellicrux may not be responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

11. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible. We can only consider address changes if the order has not yet been processed or dispatched.

12. Delivery Delays

Estimated delivery times may be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, transportation issues, or unusually high shipping volumes.

A delay does not automatically indicate that an order has been lost.

13. Lost Shipments

If tracking indicates that a shipment may be lost or there has been no movement for an extended period, please contact our customer support team. We will review the available shipping information and assist where possible.

14. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible. Providing photographs of the package and affected item may help us review the matter.

15. Missing or Incorrect Items

If an item is missing from your order or you receive an item that does not match your order, please contact us with your order information so we can review the issue.

16. Undeliverable Packages

If a shipment cannot be delivered because of an incorrect address, incomplete address, or other customer-provided delivery information, additional arrangements may be required to complete delivery.

17. Carrier Delivery Information

Once an order has been handed to the shipping carrier, delivery is handled according to the carrier’s procedures. Customers should use the provided tracking information, where available, for the latest delivery updates.

18. Business Days

For processing purposes, business days generally refer to Monday through Friday, excluding applicable public holidays.

19. Delivery Estimates

The 6–9 business day timeframe is an estimated delivery period and is not a guaranteed delivery date. Actual delivery may vary based on the destination and shipping conditions.

20. Contact Us

For questions about shipping, order status, tracking, delivery, or other shipping-related matters, please contact our customer support team.

Email: support@intellicrux.store
Phone: +1 (639) 999-9741

21. Business Information

Business Name: Intellicrux
Business Email: support@intellicrux.store
Business Phone: +1 (639) 999-9741
Business Address: A-4525 Green Apple Dr, Regina, Saskatchewan S4V 3H4, Canada