Payment Policy
Effective Date: August 13, 2026
At Intellicrux, we aim to provide a clear and straightforward payment process. This Payment Policy explains how payments are handled when customers place orders through our website.
1. Available Payment Methods
The payment methods available for an order are displayed during the checkout process. Customers can select from the payment options presented at the time of purchase.
2. Payment Currency
Product prices and the order total are displayed in the currency shown during checkout. The applicable order amount will be presented before the customer completes the purchase.
3. Payment Authorization
Payment must be successfully authorized before an order can enter processing.
If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed until the payment issue has been resolved.
4. Order Confirmation
After a successful order is placed, an order confirmation will be sent to the email address provided during checkout.
The confirmation may include information such as the order number, products purchased, order total, and shipping details.
If you do not receive an order confirmation, please contact us to verify whether your order was successfully submitted.
5. Payment Processing
Payments are processed through the payment methods and payment service providers available at checkout.
The processing of payment information may also be subject to the terms and privacy policies of the applicable payment provider.
6. Payment Security
We use the payment processing and security measures provided by our e-commerce platform and applicable payment service providers.
We do not intentionally store complete payment card details on our own website servers. Payment information is handled through the applicable payment processing systems.
7. Order Verification
For certain orders, additional information or verification may be required before processing.
If verification is necessary, we may contact the customer using the contact information provided with the order.
If an order cannot be reasonably verified, we may cancel the order and arrange any applicable refund.
8. Billing Information
Customers are responsible for providing accurate billing and contact information during checkout.
Incorrect information may result in payment difficulties, order delays, or the inability to process an order.
9. Pricing and Order Total
The applicable product price and order total are displayed during checkout before payment is submitted.
Prices may change over time. A price change after an order has been successfully placed does not automatically change the price of that completed order.
10. Failed Payments
If a payment attempt fails, the order may remain unprocessed until a valid payment is successfully completed.
Customers should verify their payment information or use another available payment method if necessary.
11. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact our customer support team with the relevant order and payment information so we can review the matter.
12. Refunds
Approved refunds are handled according to our Return & Refund Policy.
When a refund is approved, it is generally issued to the original payment method used for the purchase.
13. Refund Processing Time
After an eligible returned item has been received and approved, approved refunds are generally processed within 10 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
14. Cancellations and Refunds
If an order is cancelled before processing and a refund is applicable, the refund will be handled through the original payment method where possible.
Once an order has entered processing or has been shipped, cancellation may no longer be available.
15. Taxes and Applicable Charges
Any applicable taxes or charges will be displayed during checkout where required.
Customers should review the final order total before completing their purchase.
16. Contact Us
If you have questions about payments, billing, order charges, or refunds, please contact our customer support team.
Email: support@intellicrux.store
Phone: +1 (639) 999-9741
17. Business Information
Business Name: Intellicrux
Business Email: support@intellicrux.store
Business Phone: +1 (639) 999-9741
Business Address: A-4525 Green Apple Dr, Regina, Saskatchewan S4V 3H4, Canada